- OUR GUARANTEE
The Odor Medic Guarantee
Permanent Odor Elimination: No Cover-Ups—Guaranteed!
Because we have been in the business of actually fixing thousands of odor problems in homes, businesses and vehicles for over 16 years, we can confidently offer a money back guarantee if we do not meet your expectations. We will send you a check or credit your funding source, for the full amount you paid for our products, not including shipping cost within 3 days of agreeing to. All we ask of you is the following:
1. Follow our step by step instructions very carefully
2. If you are not getting satisfactory results call us ASAP so we can give you the benefit of our extensive experience. We will consult with you at no additional charge.
3. If you know that your problem is severe when placing your order, please call us to discuss crafting a plan to eliminate the odor. Our plans require frequent communication on how it is going and often we request pictures of the contaminated areas. Our plans may also include replacing some material such as subfloor that cannot be saved.
4. The key to success is applying enough of the product in the right places, so it is very important to apply enough of the product to eliminate the accumulated source of the odor.
The bottom line is that if you consult with us and follow our instructions and are not satisfied with the results we will issue a refund as stated above. Because there are so many variables involved in eliminating pet urine problems there can be no guarantee of specific results and results may vary. But if you have consulted with us and still are not satisfied with the result we will refund your money as specified above.